Refund policy

At Light Gold Diamond every piece is made to order. We want you to be happy with your jewellery, and this policy explains when an item can be returned, how to do it, and when you will have your money back.

30-day returns and exchanges

You may return or exchange an eligible item within 30 days of delivery. To qualify, the item must be:

• in its original, unworn condition
• with the original tag still attached and intact
• in its undamaged original packaging, with any certificate supplied

Items returned without the original tag are not eligible for a return or an exchange.

We do not charge a restocking or handling fee on an approved return.

Items that cannot be returned

Because they are made specifically for you, the following are final sale:

• custom and bespoke design pieces
• engraved items
• items that have been worn, damaged, altered or resized elsewhere
• items returned without the original tag or packaging

Cancelling an order

As each piece is made to order, crafting begins soon after your order is placed. If you need to cancel, email us within 24 hours of ordering and we will cancel it and refund you in full. After that, work may already have started, so a cancellation is not always possible — but contact us anyway and we will tell you honestly where your order stands and what we can do.

How to start a return

Email Lightgolddiamond07@gmail.com within 30 days of delivery with your order number and the reason for the return. We will reply with a return authorisation and the address to send the item to. Please do not post anything back before you receive that authorisation, as returns sent without one cannot be processed.

Return shipping

If your item arrives faulty, damaged or incorrect, we cover the return shipping. For all other returns the cost of return shipping is the customer's. We recommend a tracked and insured service, as we cannot take responsibility for items lost on their way back to us.

Refunds

Once your return reaches us we inspect it and email you the outcome. Approved refunds go back to your original payment method within 5 to 10 business days of approval. Your bank or card issuer may take a few days more to show it on your statement.

Original shipping charges are not refunded. If your order qualified for free shipping and the return brings it below the free shipping threshold, the shipping cost we paid to send it to you is deducted from your refund.

Exchanges

If you would prefer a different size, metal or design, tell us in your return email and we will arrange an exchange. Any difference in price will be charged or refunded accordingly, and the replacement is made to order like any other piece.

Damaged or incorrect orders

Please contact us within 48 hours of delivery, with photographs, if your order arrives damaged or is not what you ordered. We will arrange a replacement or a full refund including shipping, at no cost to you.

Your statutory rights

Nothing in this policy affects any rights you have under the consumer law of your own country. Where your local law gives you stronger rights than this policy, those rights apply.

Shipping

For delivery times, costs and customs information, please see our Shipping Policy.

Contact us

Light Gold Diamond
Email: Lightgolddiamond07@gmail.com
Phone: +91 78740 81585
Hours: Monday to Saturday, 9am to 5pm