Shipping policy

Every piece of Light Gold Diamond jewellery is made to order, so each order has a crafting stage before it ships. The timings and costs below are what you can expect.

Where we ship

We ship within the United States and to the following countries: Australia, Canada , Europe Contries, Germany, Hong Kong, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, Sweden, Switzerland, United Arab Emirates and the United Kingdom.

If your country is not listed, please email us before ordering and we will tell you whether we can deliver to you.

Crafting time

Because your jewellery is made for you rather than taken off a shelf, please allow 7 to 10 business days for it to be crafted, set and quality checked before it leaves us. Custom designs, engraving and unusual sizes may take a little longer, and we will tell you if that applies to your order.

Delivery times

Delivery time is the crafting time above plus the transit time below.

  • United States Economy :- 12 to 15 business days in transit
  • United States Express :-  4 to 6 business days in transit
  • International :- 7 to 14 business days in transit, depending on the destination and the service chosen

Business days are Monday to Saturday and exclude public holidays. Please be aware that Lightgold diamond cannot be held responsible for delays caused by the shipping carrier due to severe weather or other unexpected conditions. Additionally, we cannot ship to PO boxes.

Shipping costs

  • United States Economy :- free  
  • United States Expres :-  free on orders of $70.00 and above
  • International :- calculated live at checkout by USPS or DHL Express, based on your address and the service you choose

The exact cost for your order is always shown at checkout before you pay.

Carriers, tracking and signature

Domestic orders travel with USPS. International orders travel with USPS or UPS, DHL Express, whichever you select at checkout. Every order is sent tracked and insured, and you will receive a tracking number by email as soon as your parcel is collected.

Because these are high value items, deliveries may require a signature. If nobody is available, the carrier will leave a card and attempt redelivery or hold the parcel at a local depot.

Customs duties and import taxes

Orders shipped outside the United States may attract customs duties, import taxes or handling fees charged by your own country. Where these are not shown and collected at checkout, they are the responsibility of the recipient and are payable on delivery. We cannot predict these charges, and we cannot refund them if a parcel is refused.

We declare every parcel honestly and at its full value. We are not able to mark an order as a gift or declare a lower value.

Incorrect addresses

Please check your delivery address carefully before paying. If you spot a mistake, email us immediately within 24 Hours and we will correct it if the parcel has not yet been collected. Once an order has shipped we cannot change the address, and parcels returned to us because of an incorrect or incomplete address will be reshipped at the customer's cost.

Delays, lost and damaged parcels

Once a parcel is with the carrier, the delivery is in their hands. Weather, customs inspections and public holidays can all add time. If your tracking has not moved for more than five business days, contact us and we will open an enquiry with the carrier.

If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the item and the packaging. All shipments are insured, so a parcel confirmed lost or damaged in transit will be replaced or refunded in full at no cost to you.

Returns

For returns and exchanges, please see our Refund and Return Policy.

Contact us

Light Gold Diamond
Email: Lightgolddiamond07@gmail.com
Phone: +91 78740 81585
Hours: Monday to Saturday, 9am to 5pm